Frequently Asked Questions

 

What courier do you use?


For domestic shipments within the Philippines, our shipping partner is LBC. While we use DHL / Philpost for international deliveries.

Where are your shops located?

Aside here online, you can buy our products in any of these stores. Please refer to this page

What are your modes of payment?

Credit/Debit Card

- Visa, Mastercard, and American Express

Remittance Centers

- LBC express, Palawan Express, Cebuana Lhuiller, and Mhuiller

Bank deposit or online transfer

- Banco De Oro (BDO) and Bank of the Philippine Islands (BPI) 

What are the delivery options?

You can have it delivered straight to your home / office address or have it picked up in any LBC branch of your choice. You can have the option in the checkout page.

How many days can I receive my order?

Within the Philippines : 2-3 working days

For International express deliveries : 7-14 working days

For International non-express deliveries : 15-30 working days

Do you ship internationally?

Yes, we do! Your shipping costs will be automatically calculated after providing your shipping address at checkout. (NOT YET AVAILABLE)

What straps do you wish for the watches?

We use high quality soft genuine leather for our Classic Watches, while we use 100% bamboo for our All bamboo and premium watches.

Are bamboo straps adjustable?

Yes! our bamboo watches are adjustable to fit any desired wrist size! it comes with an adjuster so you can have it DIY or have it done in any watch shop.

Are your watches water proof?

Our watches are splash water resistant - from washing your hands to a little sprinkle on those rainy days. But our watches are not designed to be submerged underwater. So take note to remove your watch when taking showers or taking a dip in the ocean!

What type of movement does Kawayan Watches come with?

Kawayan watches are equipped with only the best premium Japanese Miyota 2035 Movement available in the market!

Can I get a discount when I am buying many watches for our event?

Yes! we do offer great discounts and free customization for bulk/corporate orders. Click this page to know more!

Are your watches unisex?

All of our watches are meant to be unisex. It really depends on your personal taste! We have two watch sizes available.

Our 3.5 cm is the smaller version and suitable for thin wrists. 

The 4.5 cm versions are the larger version and our unisex size.

Will I get a shipping confirmation once my order is shipped?

You will receive a shipping confirmation via email when your order is ready to be sent out to play with you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours.

How long are the products under warranty?

We do serve 1 year warranty on our products and can help you out if you have any manufacturer defects.

Can I exchange or return my Kawayan product?

If the product is damaged upon receipt, we do offer replacement within 7 days.

I did not get a confirmation email, what’s going on?

You will receive an order confirmation email right after your purchase. And you will receive an email with your shipping tracking information after 24-48 hours, if you do not receive them, feel free to contact us here and we will help you! Please also check your spam folder.